Who we are
We are Hire A Hubby Franchise Operations UK Ltd trading as Hire A Hubby, a company
registered in England and Wales with registered company number 10646445 whose
registered office is at Ashtons Legal, Trafalgar House 4 Meridian Way, Meridian Business
Park, Norwich, Norfolk, England, NR7 0TA. Please contact us using the details below if you
have any questions on these terms or the service that we provide. All references to “us” or
“we” throughout this statement is to Hire A Hubby Franchise Operations UK Ltd and our
franchisees and includes any business within the Hire A Hubby network.
What information we hold about
We collect personal information whenever you provide it to us. This personal information
may include the following:
● name, date of birth and contact details
● demographic information including postcode, preferences and interests
● payment details
● various technical information which is collected automatically including your IP
address, web browser type and version and operating system
How we use your data
We use your information for the purposes of contacting you regarding any enquiries you
make and to exercise and carry out our rights and obligations arising from any orders for our
products or services.
We will also use your information in order to enhance and develop our website, products and
services. We aim to provide you with the best possible service and experience, and as such
we may use your data in order to continue to improve your experience when using our
website or services.
We will also, where we have your consent to do so, use your contact details to keep you
up-to-date with our products and services including offers and promotions from us. We may
also contact you, with your consent, in order to conduct market research to enable us to
customise and update our website.
We will not provide your information to third parties other than as set out below.
Who we may share your data with
We may use and share aggregated statistical data regarding usage of our service with third
parties but will not provide such third parties with any personally identifiable information
We may disclose or transfer your personal data to:
● our agents and service providers
● any of our group companies
● any business within the Hire A Hubby network
● a third party who acquires our business
● law enforcement and regulatory agencies in connection with any investigation to help
prevent unlawful activity or as otherwise required by law
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for
● we store your personal data on secure servers
● access to your personal data is limited to authenticated and approved staff
While we will use all reasonable efforts to safeguard your personal data, you acknowledge
that the use of the internet is not entirely secure and for this reason we cannot guarantee the
security or integrity of any personal data that are transferred from you or to you via the
We may use your personal information to send you updates (by email, text message,
telephone or post) about products and services, including exclusive offers, promotions or
new products and services from us and those within the Hire A Hubby network.
We have a legitimate business interest in processing your personal information for
promotional purposes (see below ‘Reasons we collect and use your personal information’).
This means we do not usually need your permission to send you promotional
communications. However, where permission is needed, we will ask for this permission
separately and clearly.
We will always treat your personal information with the utmost respect and never sell or
share it with other organisations outside those in the Hire A Hubby network for marketing
You have the right to opt out of receiving promotional communications at any time by using
the unsubscribe link in our communications or contacting us on the details below.
Reasons we collect and use your personal information
In accordance with data protection laws we are required to have a specified lawful basis for
processing your personal information. We process personal information about you for the
purposes set out in this policy which are necessary in order to provide our services to you
and/or meet our legitimate business interests including developing and enhancing the
services that we offer; detecting and preventing fraud; maintaining the security and integrity
of our services; detecting and fixing errors. We may also be required to process some
information about you to comply with our legal obligations.
Transfer of data out of the EEA
The information that we collect from you may be transferred to, and stored at, a destination
outside of the European Economic Area (“EEA”). It may also be processed by staff in
destinations outside the EEA who work for us or for one of our third party service providers.
These destinations may not have the same legal protections for personal data as you enjoy
under English law. We will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this privacy statement and data protection
When we transfer your personal data out of the EEA, we ensure a similar degree of
protection is afforded to it by ensuring at least one of the following safeguards is
● the countries we transfer your personal data to have been deemed to provide an
adequate level of protection for personal data by the European Commission;
● we use contractual clauses approved by the European Commission which give
personal data similar protection to that which it has in the EEA; or
● where we use providers based in the US, we may transfer data to them if they are
part of the Privacy Shield which requires them to provide similar protection to
personal data that applies within the EEA.
Please contact us if you want further information on the specific mechanism used by us
when transferring your personal data out of the EEA.
You have the right to request access to personal data that we may process about you. If you
wish to exercise this right, you should:
● put your request in writing
● include proof of your identity and address (eg a copy of your driving licence or
passport, and a recent utility or credit card bill); and
● specify the personal data you want access to, including any account or reference
numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If
you wish to exercise this right, you should:
● put your request in writing;
● provide us with enough information to identify you; and
● specify the information that is incorrect and what it should be replaced with.
In certain circumstances you have the right to require us to erase personal data that we may
process about you. If you wish to exercise this right, you should:
● put your request in writing; and
● provide us with enough information to identify you.
If you have any concerns or questions as to the way in which we process your information
please do contact us. In addition you have a right to bring a complaint with the Information
Commissioner’s Office. More information on the Information Commissioner’s Office and your
rights is available at www.ico.org.uk .
our range of services and features. We have carefully chosen the cookies which we use
throughout our website to ensure that your privacy is protected and respected at all times.
Before our website implements the use of any cookies, you will be presented with a
you are enabling us to provide a better experience and service to you. You may, if you wish,
deny consent to the placing of cookies however, certain features of our website may not
function fully or as intended.
The types of cookie our website uses fall into two categories, strictly necessary which are
required for the optimum performance of our website (e.g. to enable member login, shopping
cart or e-billing) and those which enable us to analyse the performance of our website (e.g.
which monitor site usage and content preference of our users to enable us to place popular
content in an easy-to-access location).
You can disable and delete cookies at any time you choose through your browser settings.
for more information please visit: www.allaboutcookies.org.
Retention of data
Most of the data which you provide to us will be retained for a period of up to 2 years
following your last interaction with us. Where you sign up to receive our newsletter or details
about new franchising opportunities we shall retain your information for as long as we have
your consent to provide you with our newsletter and opportunities.
Some of your data will be retained for a period of up to 7 years from the date of your last
interaction with us in line with our accounting obligations.
Changes to this policy
We may change this policy from time to time. You should check this policy frequently to
ensure you are aware of the most recent interact with us.
To contact us please use the following details:
● Ashtons Legal, Trafalgar House 4 Meridian Way, Meridian Business Park, Norwich,
Norfolk, England, NR7 0TA
● Ph 01908 229128